Issuance of Documents and Records
All clients are advised to talk to a Client Service Unit (CSU) staff of the Support Services Branch (SSB) to determine availability of product, documentary requirements, required fee, delivery options, payment options, and processing time. Processing time will only commence after the External Client Request (ECR) form is accomplished by the SSB-CSU staff.

Options for OFF-SITE CASH PAYMENT allow clients to pay the required fees through the Land Bank of the Philippines (LBP), or as per instruction of the CSU Staff. Clients must secure Proof of Payment (POP). Verification of POP may take 2 days.

PRODUCTS, PROCESSING TIME (PT) & FEE
PRODUCTS UNIT PT FEE
Bidding Documents document 15m
Canvass Proposal document 15m ---
Directives and Issuances document 1d NAP
Project Related Documents document 1d NAP
Service Records record 2d NAP
Other Documented Information document 1d NAP
DOCUMENTARY REQUIREMENTS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID (SSS, GSIS, Voter’s ID, Passport, BIR, Driver’s License, Postal ID, UMID, PRC ID, Student ID) – (1 original/digital copy) Concerned Government Agency, School
Request Letter (RL) – (1 original/digital copy) Head of Agency
Proof of Payment (POP) – (3 photocopies/ digital copy) Land Bank of the Philippines (LBP)
PROCEDURE
  CLIENT STEP AGENCY ACTION FEE TIME RESPONSIBLE UNIT  
  Inquire about document or record Discuss product specification, service requirements, availability, processing time, payment options, price, and delivery mode None Processing time starts after client submits all requirements, if any, and CSU Staff accomplishes the ECR. CSS/CSU Staff
  Provide personal information Fill out the Client and Product Details in the NPASIS and generate ECR form.

Show/send the ECR form to the client.
  Identify the document or record needed
  Acknowledge TOA Verify completeness of ECR
  PAYING CLIENTS
01 Submit all requirements Verify all required documents and issue Order of Payment (OP) None 20 min CSU Staff  
02 Pay required fee Issue Official Receipt (OR) See Fee above 15 min Cashier
03 Present OR Verify and record OR None 5 min CSU Staff
    Prepare and release document or record None 10 min CSU Staff
    Release OR and ask the client to accomplish the CS form None 5 min Processing Unit
  TOTAL PROCESSING TIME: 55 min
  NON-PAYING CLIENTS
01 Submit all required documents, if any. Verify all required documents and issue AR form None 20 min CSU Staff
02 Note release date of document or record Route ECR and transmittal letter for approval by the Approving Officer None 20 min CSU Staff
    Approve ECR and transmittal letter, if necessary 2 days Approving Officer
    Prepare document or record See PT above Processing Unit
03 Submit AR form (If applicable) Release document or record and issue CS form None 20 min CSU Staff
  TOTAL PROCESSING TIME: 2 days, 1 hour + PT
  Accomplish CS form Accept and verify CS form None Optional MSO Staff
  Accomplish Product Evaluation (PE) form Accept and verify PE form None For returning clients MSO Staff
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